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Issues with California’s Next Generation 911 upgrade are so far-reaching lawmakers say they’re significantly impacting the state’s 988 program for NBC Bay Area

Families don't become advocates because they want to—they become advocates because the system leaves them no other choice. In a recent interview, filmmaker Gail Freedman reflects on one of the central truths behind No One Cares About Crazy People: the extraordinary burden carried by families who fight every day for the people they love. It's a reminder that the question isn't "Where was the family?"—it's "Why wasn't the system there to help?"